Chen HVAC & Plumbing
Phoenix, AZ · 1 owner, 8 technicians
"8-crew dispatch optimized in under 2 seconds"
Key Results
The Problem
Scheduling 8 Crews Manually Was Costing Real Money
Mike Chen was spending 2 hours each morning dispatching 8 crews, manually matching jobs to technician skills, proximity, and availability. Fuel waste from poor routing cost $1,800/month. Late invoicing (avg. 11 days after job completion) meant cash flow crunches, and a 41% lead follow-up failure rate was losing $6,000+/month in potential new jobs.
The AI Solution
Smart Dispatch, Billing & Lead Response System
AI dispatch engine matches jobs to techs by skill, location, and availability — sends routes in seconds
Lead response agent calls back new inquiries within 3 minutes, qualifies, and books on the spot
Auto-invoicing agent generates and sends invoices within 1 hour of job completion
Follow-up agent checks in with customers 7 days post-service and requests Google reviews
"My mornings used to be chaos. Now I get the dispatch summary on my phone at 7am and every crew knows where they're going. Cash flow has never been better."
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