Thornton & Associates
Chicago, IL · 5 attorneys, 3 paralegals
"35% more billable hours without hiring"
Key Results
The Problem
Attorneys Spending Half Their Day on Admin
The firm's attorneys were losing 4–5 hours per day to non-billable tasks: client onboarding paperwork, conflict checks, document collection requests, invoice chasing, and court deadline reminders. With a 6-week client onboarding backlog and $28,000/month in uncollected invoices over 60 days, revenue was being left on the table.
The AI Solution
Automated Legal Operations Suite
Intake agent collects client info, runs automated conflict checks, and generates engagement letters
Document collection bot sends requests, tracks responses, and escalates overdue items
Deadline management AI monitors all case calendars and sends multi-channel alerts
Billing agent generates invoices, sends reminders at 30/60/90 days, and reports on AR aging
"We didn't hire a single new person but our revenue went up $187,000 in the first year. The AI does the work three paralegals used to do."
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